Concierge Employee Benefits Administration

For over 30 years, our team has provided concierge-level employee benefits admin support, earning 250+ five-star reviews from businesses like yours.

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Access to the Nation's Leading Carriers
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2020INC logo
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Stop Drowning in Benefits Paperwork

Your team deserves expert support, but managing benefits can quickly overwhelm your internal
resources. This leads to frustrated employees and valuable time lost on repetitive tasks.

End the Open
Enrollment Scramble

Our benefits concierge service manages the entire open enrollment process. We eliminate the flood of questions and paperwork that distracts your HR team from strategic work, saving you dozens of hours each year.

Give Employees a Real
Person to Call

Frustrating insurance claims and billing errors hurt morale. We provide a dedicated team your employees can call directly for claims assistance, ending their reliance on confusing 1-800 numbers and generic support portals.

Streamline New Hire
Onboarding

Manually explaining benefits and tracking down waiver forms for every new hire is inefficient. We handle the onboarding and ACA compliance tracking, ensuring accuracy and freeing your team to focus on bigger priorities.

An Extension of Your HR Team, Not Just a Vendor

We provide the hands-on support of an in-house specialist. Our concierge benefits administration service is designed to resolve issues proactively, giving you and your employees a reliable, single point of contact for every benefits-related question.

  • Dedicated Support

    Your employees get direct access to our in-house concierge team. No call centers or support tickets.

  • Proactive Problem Solving

    Our team resolves over 11,000 employee support tickets annually, saving our clients a combined 26,000 hours of administrative work.

See How Our Support Compares

Unlike automated payroll platforms or restrictive PEOs, our model is built around flexibility and
dedicated, human support. We provide the expertise you need without forcing you into a
one-size-fits-all system.

Capability

Employee Support

Carrier
& Plan Choice

Claims
& Billing Resolution

Open
Enrollment Support

FD National

Dedicated concierge team

Access to all major carriers

Direct advocacy and resolution

Hands-on, bilingual assistance

PEOs

Limited to their master health plan

Often redirects to the carrier

Platform-based, less personal

Platform-based, less personal

Payroll Providers

No benefits brokerage expertise

Outside their scope of service

Not a provided service

Not a provided service

How We Saved a 250-Employee Company $18,000 Per Month

3%

Renewal Increase

$18,000

Monthly Savings

20%

Boost in Plan Participation

Problem

A client faced a 39% health plan renewal increase and low employee benefit engagement.

Solution

We sourced an alternative plan and provided hands-on, bilingual open enrollment support to educate employees.

See How Your Benefits
Stack Up

Is your benefits package truly competitive? Are you overpaying for coverage? The 2025 South Florida SMB Benefits Benchmark Report provides the data you need to make smarter, more confident decisions for your business and your team.

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Your Path to Effortless Benefits Administration

We make the transition to our concierge support simple and seamless, with a proven process that
minimizes disruption and maximizes value from day one.

1

Discovery & Strategy

We start by learning about your business, your employees, and your goals. This allows us to build a support strategy tailored to your specific needs, ensuring a perfect fit.

2

Seamless Implementation

Our team manages the entire transition. We handle all carrier communications and lead employee onboarding sessions to ensure everyone understands their benefits and knows how to get help.

3

Ongoing Concierge Support

Once live, our team becomes the dedicated benefits resource for your employees. We handle every question, claim, and issue, providing you with regular updates and complete peace of mind.

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Compliance and Integration You Can Trust

Our team ensures your benefits administration is always compliant and works in harmony with your existing systems. We provide expert guidance on complex regulations and integrate with your payroll provider to streamline data and eliminate manual entry.

ACA Reporting & 1095 Filing Support

COBRA Administration

HRIS & Payroll System Integration

Secure Employee Data Handling

What Our Clients Say

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Krystal is my expert. She is a wealth of knowledge and provides excellent guidance based on my situation. I am diabetic.

Paul Davis Restoration of Broward

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Carrie and David are beyond helpful. They go to bat for me and advocate with passion to get me the best healthcare coverage, expedited claims, etc

Yossi Bryski

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I had a great experience working with Amanda—she was incredibly helpful and made the entire process of obtaining my insurance cards quick and easy.

Gladys Villalobos

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Financial Designs was great to work with. Communication was top notch and they were able to help me make some changes to my medical benefits. Would highly recommend them. AAA+++

Jimmy Hernandez

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I had an outstanding experience with Massiel Pena from the claims department! She was incredibly helpful, fast, and efficient in handling my claim. Her professionalism and dedication made the entire process...

Viktoria Peshkur

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Yarelis was amazing in further supporting me with all aspects of the questions I had regarding my health insurance. Quick and thorough response. Very helpful

Andrew Chung

Frequently Asked Questions

What is concierge benefits administration?

Concierge benefits administration is a high-touch support service where a dedicated team acts as an extension of your HR department. We handle all employee benefit questions, claims issues, open enrollment, and new hire onboarding so your team doesn't have to.

How is this different from what my PEO offers?

Our service offers greater flexibility and personalized support. Unlike a PEO where you are often locked into a master health plan, we work with all major carriers. Your employees also get a dedicated local team, not a call center queue.

Do we have to switch insurance carriers to work with you?

No, you do not. Our concierge team can provide full administration and support for your existing benefits plans and carrier relationships. We are an independent partner focused on service, not on selling you a specific plan.

How much does your concierge service cost?

For our benefits brokerage clients, there is typically no direct cost for our concierge administration services. Our compensation comes from the insurance carrier, allowing us to provide this premium support as a value-added part of our partnership.

What size company do you typically work with?

We specialize in supporting South Florida businesses with approximately 10 to 500 employees. Our services are designed to provide the expert support that growing companies need but may not have the resources to staff in-house.

Ready to Get Started?

Tell us about your business, and one of our experts will reach out to discuss how we can help you achieve your goals.

The FD National Advantage

  • Unbiased, expert advice
  • Solutions tailored to your business
  • Dedicated, human support
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