FD Concierge Team

Your team is in good hands.

Hands joining together

When you become a Financial Designs client, not only do we provide high-quality employee benefits packages to your team, but we also become a support team for your employees.

What is the FD Concierge Team?

The Concierge Team is a group of insurance specialists who are able to answer your employee’s questions or concerns about their benefits. Our FD Concierge Team is what sets us apart from the many agencies out there. Not to mention, this service is included at no additional cost for all of our clients!

We have two teams of specialists on our staff:


Claims Team

Our claims team is able to handle pesky claims issues. No more calling 1-800 numbers and waiting on hold for hours.

Common claim issues include:

  • Receiving an incorrect bill
  • Assistance with GAP insurance
  • Medication Issues
  • Prior Authorization Issues
  • and more.

Service Team

Our service team is here to assist with questions and concerns not related to billing.

Common service issues include:

  • Replace an insurance ID card
  • Find an in-network provider
  • and more.

Both the claims and service teams are available to your staff year-round, at no additional cost to you. This service is our way of keeping insurance headache free for both you and your team!